Working with a real estate agent can be a very delicate relationship; it often involves providing a total stranger with access to the intimate details of your life, be they financial, lifestyle, family and other aspects that are usually private and guarded. Early in our search for a new home we met Maggie at one of her open houses, and instantly felt comfortable with the way she presented and conducted herself. She was friendly and attentive without being pushy, and, even in the busy and chaotic atmosphere of the open house, in a very brief conversation seemed to understand the issues, concerns and expectations that we brought to our search. In our case, this involved downsizing from our large, detached family home of 21 years to a smaller property at a very challenging time in the Toronto housing market. Over the course of about a year, Maggie helped us navigate and understand the vagaries of the market, helped us narrow down the types of properties that worked best for us, and eventually provided excellent advice and helped us successfully bid on an in-demand property. Due to Maggie’s excellent knowledge of the market and strategic advice, we were spared the frustration of losing out in a competitive bidding environment. When it came to selling our house, Maggie again provided invaluable advice and connected us to a variety of trades and services that were instrumental in preparing our home and helped us conclude a successful sale. She understood how challenging it was for us to leave our home of 21 years, and her calm and reassuring demeanour helped us make appropriate decisions throughout the sale process. The house was beautifully staged and prepared, and Maggie ran extremely successful open houses and showings that led to multiple offers well above our asking price. At all stages of both our buying and selling experiences, Maggie was quick to respond to all our questions and concerns, no matter how trivial. She was consistently helpful and gracious, inspiring confidence that we could trust her to look after our best interests throughout the process. Maggie is not only an extremely capable, ethical and professional agent, she also has outstanding people skills, which for us was every bit as important as her real estate market savvy. We consider ourselves very fortunate to have met Maggie at that first open house, and very smart to have engaged her to act as our agent. Thank you Maggie!